Legal notice
Seller
Bell Deer Art Keeper (BDAK) / Ezumi Takesue
Representative
Ezumi Takesue
Business Address
Our business address will be provided promptly upon request.
Telephone Number
Our telephone number will be provided promptly upon request.
Email Address
Customer Support
Customer inquiries are accepted by email 24 hours a day.
We normally respond within 3 business days.
Selling Price
The prices displayed on this website are the selling prices and include Japanese consumption tax where applicable.
Shipping Fees
Shipping charges are calculated based on the destination and displayed at checkout.
Additional Charges
In addition to shipping charges, international orders may be subject to import duties, customs clearance fees, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.
For overseas orders of WIND MANDALA | Edition washi print artworks, a flat packaging fee of ¥2,000 (tax included) will be charged.
Delivery Time
Digital Products
Digital products are available for download or online access immediately after payment has been completed.
In-Stock Products
Products in stock will generally be shipped within 10 business days after payment has been confirmed.
Custom-Made Artworks (WIND MANDALA | Edition)
Production begins after an order has been confirmed. Orders are normally shipped within 10–20 business days.
A shipping confirmation email will be sent once your order has been shipped.
Payment Methods and Timing
Payment can be made using the credit card or other payment methods displayed at checkout.
Payment is processed at the time the order is placed.
Return Period
If your item is damaged, defective, or you receive the wrong item, please contact contact@bdak.art within 7 days of delivery.
Refund Policy
Digital products cannot be cancelled, returned, exchanged, or refunded once they have been downloaded or made available.
Custom-made artworks (WIND MANDALA | Edition) cannot be cancelled, returned, or exchanged once an order has been confirmed.
Returns or exchanges due to customer preference or change of mind are not accepted for any other products.
If an item is damaged, defective, or incorrectly shipped, we will review the issue and provide an appropriate solution, such as a replacement, reproduction, or refund.
Return Shipping Policy
BDAK will cover the return shipping costs only when a return is required due to a damaged, defective, or incorrectly shipped item.